Cancellation Policies - A Slice of Heaven

EVENT CAKE CANCELLATION POLICY

Be VERY CLEAR that all deposited cake orders are subject to the loss of 25% of total amount in the event of cancellation for ANY reason.

50% deposit required for cakes $75 and over

Cancellation 72 hours to 48 hours: 50% of total invoice is retained.

Cancellation 48 hours or less: 100% of total invoice retained.

In the event the cake date, design, or size changes once deposit or payment is made, we reserve the right to assess fees as necessary. Costs include time incurred in artwork, ordering, consultation, and planning @ rate of $60 per hour.  At our discretion, we reserve the right to provide refund in form of "store credit" only and not provide a cash refund.


Full payment required for any delivered cakes. Email if the best way to cancel an order. (sarasotacakes@gmail.com)

This policy does not apply to wedding cake contracts, see "wedding contract terms" page on website.


CATERING CANCELLATION POLICY

Events cancelled 72 hours or less are billed at full invoice. If the catering date, menu choices, or amounts change once invoiced, we reserve the right to asses fees as deemed necessary to cover costs of labor and materials. Full payment or "invoice terms" are required for any delivered catering. Email if the best way to reach us for any changes or cancellations. (sarasotacakes@gmail.com)